Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

Account Information:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Company/Business name
• Business address
• GST/Tax identification numbers

Payment Information:

• Billing address
• Payment method details (processed securely via Razorpay/PayU)
• Transaction history
• Invoice records

1.2 Information Collected Automatically

When you access our website or Client Portal, we automatically collect:

Technical Data:

• IP address
• Browser type and version
• Device type and operating system
• Screen resolution
• Time zone setting

Usage Data:

• Pages visited and time spent
• Click patterns and navigation paths
• Features used in Client Portal
• Download history for digital products

1.3 AI and Automation Data

For our AI-powered services, we process:

• Business workflow information
• Automation trigger data
• Chatbot conversation logs
• AI agent performance metrics

2. How We Use Your Information

2.1 Service Delivery

• Providing digital marketing services
• Delivering AI-powered business automation solutions
• Setting up and managing WhatsApp Business API integrations
• Developing and maintaining e-commerce solutions
• Processing orders for digital products
• Managing your Client Portal account

2.2 Communication

• Sending order confirmations and invoices
• Providing project updates and deliverables
• Responding to support requests
• Sending service notifications via WhatsApp, email, or SMS
• Delivering marketing communications (with your consent)

2.3 Service Improvement

• Analyzing usage patterns to enhance our services
• Developing new features and products
• Training and improving AI agents (using anonymized data)
• Optimizing website and portal performance

3. Data Sharing and Disclosure

3.1 Service Providers

We share information with trusted third-party service providers:

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers provided by:

• Supabase (PostgreSQL database) - Primary data storage
• Cloudinary - Media file storage
• Vercel - Application hosting

4.2 Security Measures

We implement comprehensive security measures including:

Technical Safeguards:

• SSL/TLS encryption for all data transmission
• AES-256 encryption for stored sensitive data
• Secure password hashing (bcrypt)
• Two-factor authentication (2FA) option
• Regular security audits
• Firewall protection

4.3 Data Retention

We retain your data for the following periods:

• Account Data: Duration of account + 5 years
• Transaction Records: 8 years (legal requirement)
• Project Files: 2 years after project completion
• Communication Logs: 3 years

5. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, email us at privacy@digitalsaichandu.com with the subject line "Data Subject Request".

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Deliver personalized content

For detailed information, please see our Cookie Policy.

9. Contact Us

For privacy-related questions or concerns, contact us: